Refund Policy
for ADVERTSIA.COM
Refund Eligibility
We understand that circumstances may arise where you may need to seek a refund. Refunds will be considered under the following conditions:
- Technical Issues: If there is a demonstrable technical issue on our platform that directly affects the delivery or performance of your advertising campaign.
- Non-Delivery: If your advertising campaign did not launch or was not delivered as per the specifications defined during the setup process.
Refund Request Procedure
To initiate a refund request, please contact our customer support team at [[email protected]] within 5 days of the issue occurrence. Provide detailed information about the problem, including relevant campaign details, screenshots, or any other evidence supporting your refund claim.
Evaluation Process
Our team will thoroughly investigate the refund request and determine its eligibility based on the provided information. We may request additional details or clarification during this process.
Refund Decision
If your refund request is approved, we will process the refund within a reasonable timeframe. The method of refund will be the same as the original payment method used during the transaction.
Non-Eligibility for Refunds
Refunds will not be issued under the following circumstances:
- Change of Mind: If you no longer want to continue your advertising campaign.
- Campaign Performance: We do not guarantee specific results or performance for your advertising campaign, and variations in campaign effectiveness do not qualify for a refund.
- Violation of Terms: Refunds will not be granted if the refund request is associated with a violation of our Terms and Conditions.
Cancellation Policy
If you wish to cancel your advertising campaign before it goes live, please contact our support team. Depending on the stage of campaign setup, a full or partial refund may be considered.
Currency and Exchange Rates
All refunds will be processed in the same currency and amount as the original transaction. Advertsia.com is not responsible for any differences in exchange rates or fees associated with currency conversion.
Service Charge Refund
If you are not completely satisfied with our service after our committed time, you can request a 50% refund from our service charge. N:B: We are not refunding any money for Advertising costs that have already been deducted from FB/Google/Twitter/IG/Tiktok etc.
Changes to the Refund Policy
Advertsia.com reserves the right to modify or update this refund policy anytime. Any changes will be effective immediately and will be communicated to users through the platform.
By using Advertsia.com, you acknowledge and agree to abide by this Refund Policy. If you have any questions or concerns, please get in touch with our customer support team for assistance. Last updated: [01/01/2024].
If you have any questions or concerns about this Privacy Policy, please contact us at [[email protected]].
By using Advertsia.com, you consent to the terms outlined in this Privacy Policy. Last updated: [01/01/2024].